Akeonet is the online portal of Akeo Telecom that centralizes the management of messaging, subscriptions, and account information for both individuals and professionals. Before configuring anything, understanding the architecture of the portal and its connection protocols helps avoid the most common mistakes, especially during a migration from another email provider.
Migrate an existing email account to Akeonet without service interruption
Most guides on Akeonet assume that the account is new. The reality is different: many users come with a history of emails hosted by another provider and do not want to lose any messages or contacts.
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The migration relies on the IMAP protocol, which synchronizes folders between the old server and the new one. As long as the old account remains active in parallel, incoming messages continue to arrive at both locations. Service interruption only occurs if the old account is closed before the transfer is complete.
In practice, the process breaks down into several steps. First, configure the Akeonet account on an email client (Thunderbird, Outlook, or the smartphone mail app) using the IMAP settings provided by Akeo Telecom. Next, add the old account on the same client, also using IMAP. Dragging and dropping folders between the two accounts initiates the server-side copy.
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To delve deeper into this type of process and discover other practical feedback on the portal, you can access Blogueuse Entrepreneuse, which also details the steps for getting started.
- Do not delete the old account until all folders appear on the Akeonet server. Also check drafts and custom folders, which are often forgotten.
- Set up a temporary redirect from the old address to the Akeonet address, covering the period when some correspondents have not yet updated their address book.
- Export contacts in VCF format from the old webmail, then import them into the Akeonet interface. A simple copy-paste of folders does not transfer the address book.
This method works regardless of the original provider, as long as it still allows IMAP access at the time of migration.
Logging into the Akeonet portal: authentication and account security
Access to the portal is through the client area hosted on monespaceclient.akeo.fr. The identifier corresponds to the full email address (format [email protected]), and the password is the one set during account creation or reset via the dedicated link.
Two-factor authentication is the first protective measure to activate. Since March 2026, Akeo Telecom has strengthened its security measures, making this option accessible directly from the account settings. Once activated, each login from an unknown device triggers the sending of a verification code.
Password reset and access recovery
In case of password loss, the portal offers two paths: reset via a secondary email, or recovery of the identifier if it has also been forgotten. Both links are accessible from the login page, without going through technical support.
A often overlooked point: the portal password and the email password are the same. Changing one changes the other. After a password change, it is necessary to update the connection settings on each configured device (smartphone, tablet, desktop client), to avoid repeated blocks.
Managing services from the Akeonet portal
Once logged in, the dashboard groups active subscriptions, invoices, and options related to messaging. Navigation is done via tabs, with each section corresponding to a type of service.
Messaging and IMAP settings
The webmail integrated into the portal allows reading and sending messages without an external client. For those who prefer dedicated software, the incoming and outgoing server settings can be found in the “Messaging” section of the account. These settings include the IMAP server address, port, encryption type (SSL/TLS), and login credentials.
Configuration on mobile follows the same pattern, whether on iOS or Android. The native mail app of each system accepts third-party IMAP accounts. You just need to enter the settings manually if the automatic detection does not recognize the Akeonet domain.
Subscription tracking and technical support
The portal displays the status of each subscription, renewal dates, and the history of invoices available for download in PDF format. In case of technical issues, an integrated contact form allows you to open a support ticket directly from the dashboard, without switching to another site.
Email data retention and GDPR update on Akeonet
Since April 2026, Akeo has aligned its data retention policy with the new CNIL guidelines. For professional clients, archived messages are automatically deleted after two years. This rule applies to emails stored on the server, not to local copies downloaded via an email client.
This change alters the way to manage archives. Professional users who kept contractual exchanges in their Akeonet inbox must now plan for local archiving or regular exports. The standard format for export remains the .eml or .mbox file, compatible with most email clients.
For personal accounts, the retention policy remains more flexible, but the portal now displays a used space indicator and an alert when the quota approaches its limit. Keeping an eye on this indicator avoids unpleasant surprises, especially if the inbox also serves as storage for large attachments.
Managing the Akeonet portal becomes more efficient when you understand its basic mechanisms: IMAP protocol for synchronization, enhanced authentication for security, and retention policy to anticipate automatic deletions. Setting up regular local backups remains the most reliable precaution, regardless of the type of account used.